Job Requirements

Job Title

Client Service officer

Division

Client Operations

Reports to

Head, Client’s operations

Role Purpose

The role is to ensure an excelent onboarding experience for clients, relationship management and retention

Main Responsibilities of this Position

Main duties

·       Strategic point of contact for clients and establish strong relationships.

·       Work with management team to bring creative solutions to prospective clients and to build the business of current clients.

·       Mentor and develop his/her team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.

·       Encourage respective discipline managers to implement creative solutions.

·       Contribute to client’s business growth by identifying new opportunities.

·       Foster a productive and empowering working environment.

·       Provide team with all necessary tools and training to improve core expertise and continued career growth.

·        Build a team to deliver company business and revenue goals.

·       Will lead multiple projects at once and ensure strong integration across the organization.

·        Lead new business efforts and determine the optimal staffing assignments for new initiatives.

·       Partner with peers in planning and creative agencies, and internal units to work on existing or new business opportunities

Qualifications, Knowledge And Skills

Minimum level of academic qualification, skills and knowledge required to perform effectively in the role

·       A problem solver 

·       Undergraduate degree qualification

·       Ability to provide solutions to problems

·       Natural inclination to make things look good via email or powerpoint, while adhering to brand guidelines